Returns and Refunds Policy

Return, Cancellation and Refund Policy

Last updated: January 18, 2021

Thank you for shopping at Miao Chun Sang.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Miao Chun Sang, 12A-1. Off Jalan Ng Song Teik, Taman Pertama, Ipoh, Perak, Malaysia, 30100.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Miao Chun Sang, accessible from https://miaochunsangbkt.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns

Your Order Cancellation Rights

You are entitled to Cancel your order if:

1) You have not made full payment to your order
2) We have not shipped out the order
3) You have not requested for cancellation for this order before this. (You are allowed to request for cancellation once only per order. The order will resume shipping process if you have previously withdrawn your cancellation request).

*Note: If your order is being delivered to you but is stuck/lost in transit, you will need to “Request for Refund” instead of cancelling the order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Return Due To Change Of Mind

Miao Chun Sang will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. We will notify you once this has been completed through email.

Miao Chun Sang will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Warranty Returns

Miao Chun Sang will happily honour any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.

Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Miao Chun Sang to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

12A-1. Off Jalan Ng Song Teik, Taman Pertama, 30100 Ipoh, Perak

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: